Connecting people, businesses and channels
in a single experience
Connecting people, businesses and channels
in a single experience
Solutions that exceed expectations
Head of Customer Relation Analysis
Clinical Laboratory
“Smartspace by Digivox has reliability, traceability of actions for our success and analysis of the quality of communications on a daily basis.”
Team Leader
Banco do Brasil
“The solutions they provide to the bank are very important for our operation, the great benefit is undoubtedly having the ability to centralize all services and manage communications, which serves to close deals and actively relate with our customers. It has become a prospecting channel, far beyond a simple service and problem-solving channel.”
Comprehensive solutions
Modular and scalable resources for every communication need in your business.
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New channels reportos canais
Track interactions by channel, agent or any customer service metric
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Service Log
List your tickets by filters and access recordings
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Customer, e-mail and form management
Manage customer profiles, team performance and channel metrics
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Whatsapp
Be available and automated on one of the world's largest communication platforms
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All channels on a single screen
Optimize working time and get a complete view of the customer journey
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Clear license management
View, sort and obtain licenses
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Storage management
Maximize storage capacity and stay ahead of the game
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Intelligent Call Management
One-on-one and group conferences from any device
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News
Receive company announcements in real time
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Forms
Gather leads online or at face-to-face events
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Automated Campaigns
Send bulk messages to customers and potential customers
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Multiple channels
Your customer gets in touch through the channel of their choice
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Research
Get feedback at strategic points of the customer journey
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New channels report
Track interactions by channel, agent or any customer service metric
-
Service Log
List your tickets by filters and access recordings
-
All channels on a single screen
Optimize working time and get a complete view of the customer journey
-
Intelligent Call Management
One-on-one and group conferences from any device
-
News
Receive company announcements in real time
-
Service Log
List your tickets by filters and access recordings
-
Customer, e-mail and form management
Manage customer profiles, team performance and channel metrics
-
News
Receive company announcements in real time
-
Whatsapp
Be available and automated on one of the world's largest communication platforms
-
All channels on a single screen
Optimize working time and get a complete view of the customer journey
-
New channels report
Track interactions by channel, agent or any customer service metric
-
Clear license management
View, sort and obtain licenses
-
News
Receive company announcements in real time
-
Storage management
Maximize storage capacity and stay ahead of the game
-
News
Receive company announcements in real time
-
Intelligent Call Management
One-on-one and group conferences from any device
-
News
Receive company announcements in real time
-
Forms
Gather leads online or at face-to-face events
-
Automated Campaigns
Send bulk messages to customers and potential customers
-
News
Receive company announcements in real time
-
Forms
Gather leads online or at face-to-face events
-
Multiple channels
Your customer gets in touch through the channel of their choice
-
Research
Get feedback at strategic points of the customer journey
Conversational AI Marketing, CX & EX, UC & Collaboration e On Demand APIs
2 x
Companies that unify customer and employee experience initiatives tend to grow 2x more than others.
85 %
of companies claim to have implemented remote working for part of their teams or even for the entire organization.
75 %
of employees need collaboration tools suitable for a flexible working model.
61 %
of customers say they would change supplier after a single bad experience in their journey.
Simpler and more efficient
routine
Combine your personal and professional life with a solution that provides all your day-to-day tools in a single environment. Plus, our ecosystem has the necessary resources to guarantee excellence in communication between your employees, partners and customers, in an intelligent and secure way.
