Health
Healthcare customer service without hassle.
The Omnichannel solution that your health operator, clinic or hospital needs to serve patients 24 hours a day, 7 days a week; make your team's job easier and meet all the ANS requirements.
Give patients the flexibility to choose the most convenient channel, facilitating interaction and access to healthcare services. Integrate all your service channels, such as online scheduling, chat, telephone, e-mail and face-to-face service on a single screen.
Track all interactions with patients, creating an auditable log for regulatory compliance and accountability. Effectively manage medical records, service logs and clinical information, providing a complete overview of the patient.
Advantages
Enhance the patient experience, improve operational efficiency, ensure regulatory compliance and strengthen security and data management. All in a single, patient-centered system.
Reduce care time. Integrate your database with our solution and allow your agent to quickly and securely access all patient data and exams.
Reduce the distance between the patient and the information, use automated services such as chatbot, voicebot and IVR to offer the best care and exceed expectations.
- Personalized service
- Security
- Easy sending of documents
- API integration
- Multiplatform
- Automated service
- Monitoring dashboard
- Optimized service line
How is your company's digital service performance?
Get to know the 360° Customer Experience Diagnosis and assess how your customer, employee and user experience is going throughout their journeys
Combine other modules of the solution to boost your business results
Customer Engagement
For companies that seek to improve and boost marketing and sales results with customized interactions. Relationship and customer service in the same context as customized interactions.
UC & Collaboration
Reduce tabs with a modular, unified solution. Connect back office employees in the same customer service context.
Omnichannel
Allow them to choose their preferred channel and ensure that your customer service agent has all channels integrated in the same context, on a single screen.
Every interaction is an opportunity to win over and retain your customer.
Increase customer satisfaction
Optimize the time and quality of each call
Get valuable operational insights for decision-making
Conversational Marketing
Follow up and personalize the relationship with the customer in the contacts initiated by the companies (Outbound).
Generative AI
Achieve the highest levels of FCR with 90% of calls resolved on first contact. Integrate Voicebots and Chatbots into your service channels to solve and prioritize demands.
Ensure that your contact channels respond quickly, 24 hours a day, 7 days a week.
CCaaS
Cloud Contact Center solution for more efficient, flexible and scalable resource management for your operation.
